Barrier would not lift up after putting ticket in pressed ‘help’ button rang for ages then answered by incredibly rude man who screamed at me then hung up! Tried call button again but was not answered ended up driving out entry barrier which luckily was up otherwise I’d still be there!

Machine is constantly freezing. Help button was answered by a really aggressive man who told me “to drop the attitude and go to the exit” simply because I told him the machine was trying to charge me twice. Unbelievably rude and disrespectful.

The attendant on the help button has always been helpful and fairly prompt for me.

Paid via contactless, ticket came back out, inserted ticket into the exit barrier machine as per usual. The barrier did not raise. I had a queue of cars behind me. Thinking it must be the transaction hadn't gone through I reversed, parked up and paid again, this time with cash. The barrier this time raised. Looking at my bank account later, I had been charged the first time, so I effectively paid twice to get out.

God help you if you need to press the help button. The man is incredibly rude and insulting. You’re made to feel like you’re interrupting him doing something else, like sleeping.

The reason I have given 1 star is the attitude of the scots person in the hut he is the rudest man I have ever come across, on entering I gave a short sounding of my horn to get his attention, he didn,t respond so I done it again, he then screamed at me saying who did I think I was sounding my horn at him. He then said get out of your car

Been using this for years without problem until they install an automatic ticketing system. Now it can take 5 minutes to get in via the barrier and up to 10 minutes to get out. Looking for somewhere else to park!!.

I have given 3 * instead of 5* as it is so frustrating when on exiting the machine rejects my ticket and I have to press the button for help to raise the barrier. this is happening far too often and what would happen if the attendant is not there?